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faq:support

How do I get Support?

Please understand that the authors of the software can not provide any personal support. So do not email them directly1). Instead use one of the options listed below.

Community Support

There are several ways to get free support for DokuWiki provided by its active community. The best places to get in contact are:

  • The mailinglist (use this for development questions)
  • The forum (better suited for usage and installation questions)
  • The IRC channel (for a quick question or socializing)
  • See bugs on how to report bugs

Before asking a question make sure to understand a few things:

  • Use the search – http://search.dokuwiki.org is your friend
  • Be patient – people are doing this in their spare time, they are not there to answer your question 24/7
  • Ask smart question – seriously read this if you want helpful answers
  • Consider professional support (see below) when your matters are urgent or need professional attention

Bounties

If you want a certain feature but can't afford to hire a professional service provider from the list below, you might want to setup a bounty instead. When others think your feature idea is a great one, they might even join and chip into the bounty as well.

Bounties are a good way to attract freelance developers, but if and when your bounty will be picked up isn't certain.

Professional Support and Services

As for any open source software you can find professional help provided by various companies around the world. DokuWiki consultants and service providers are listed at WikiMatrix:

  • CosmoCode GmbH
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki and TracWiki Professional support from DokuWiki's main developer and his company. We can help you with installation und configuration, integration into existing infrastructure (eg. LDAP authentication), template and plugin development, individual customization, training for users and admins and general service and support.
  • R'n'B Consulting
    provides training, setup/configuration, customizing and programming Specialized in DokuWiki
  • Locus IT
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki
  • Intersel
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki and MediaWiki
  • Torres Development Group
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki
  • Rocketmedia websites and wiki (French, German, English)
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki, MediaWiki, MoinMoin, Zim and TWiki
  • inriva GmbH
    provides consulting, training, setup/configuration, customizing and programming Specialized in MindTouch, DokuWiki, MediaWiki, XWiki and TWiki
  • mturner.org
    provides customizing and programming Specialized in DokuWiki
  • Optibit GmbH & Co. KG
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki, MediaWiki and TWiki
  • Tim Schlotfeldt » E-Learning-Beratung
    provides consulting, training, setup/configuration and customizing Specialized in Foswiki, DokuWiki, MoinMoin, ikiwiki and Oddmuse
  • WikiVote
    provides consulting, customizing and programming Specialized in MediaWiki, DokuWiki and MindTouch
  • Emmerich Eggler
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki
  • Anymorphic
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki and Pier
  • Consulting Produktmanagement und Vertrieb, Achim Lummer
    provides consulting, training, setup/configuration and customizing Specialized in DokuWiki and Confluence
  • Hexental IT Thomas Riewe
    provides consulting, training, setup/configuration, customizing and programming Specialized in BrainKeeper, DokuWiki, Foswiki, MoinMoin and PicoWiki
  • Crown I.T. Group
    provides consulting, setup/configuration, customizing and programming Specialized in DokuWiki, WackoWiki and MediaWiki
  • Scopia visual interfaces systems SL
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki
  • kleine Websites, die ein Wiki als CMS verwenden.de
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki and Pier
  • Partech Systems
    provides consulting, setup/configuration, customizing and programming Specialized in DokuWiki and MediaWiki
  • 19 points
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki, MediaWiki and XWiki
  • Baldwin Web Services
    provides consulting, setup/configuration and customizing Specialized in DokuWiki, PmWiki, MediaWiki and TiddlyWiki
  • Dianous LLC
    provides consulting, training, setup/configuration and customizing Specialized in DokuWiki
  • M2i3
    provides consulting, setup/configuration and programming Specialized in DokuWiki, MediaWiki and Tiki Wiki CMS Groupware
  • IT Tag Team, Inc.
    provides consulting, training, setup/configuration and customizing Specialized in DokuWiki, Foswiki, MediaWiki, Tiki Wiki CMS Groupware and TWiki
  • frogpond Enterprise Collaboration Consulting
    provides consulting, training, setup/configuration and customizing Specialized in DokuWiki, MediaWiki and Socialtext
  • OSInet
    provides training, setup/configuration, customizing and programming Specialized in DokuWiki and MediaWiki
  • Collaborynth
    provides consulting, setup/configuration, customizing and programming Specialized in MediaWiki, TWiki, PhpWiki and DokuWiki
  • PressEnter
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki and MediaWiki
  • taywa gmbh
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki and MediaWiki
  • eQTeam Information Providers BV
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki
  • Moviments.net
    provides consulting, training, setup/configuration and customizing Specialized in Tiki Wiki CMS Groupware and DokuWiki
  • carpe.com
    provides consulting and training Specialized in DokuWiki, SamePage, MediaWiki and UseMod
  • CN St. Gallen Consulting AG
    provides consulting, training, setup/configuration, customizing and programming Specialized in TWiki, Foswiki, MoinMoin, DokuWiki and MediaWiki
  • ENEXIS Kft. - Domain, tárhely, webfejlesztés
    provides consulting, training, setup/configuration and customizing Specialized in MediaWiki, DokuWiki and TWiki
  • Rosetta Media
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki
  • Sonologic
    provides consulting, setup/configuration, customizing and programming Specialized in TWiki, MediaWiki, Confluence, DokuWiki and MoinMoin
  • Liip AG (Zürich Fribourg Bern)
    provides consulting, training, setup/configuration, customizing and programming Specialized in Confluence and DokuWiki
  • Kathera, LLC
    provides consulting, training, setup/configuration, customizing and programming Specialized in DokuWiki, TWiki and MediaWiki
1) exceptions are usually 3rd party plugin and template developers if there's no other way to contact them
faq/support.txt · Last modified: 2016-05-27 19:24 by LarsDW223