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Table of Contents
SERVICE MANAGEMENT SYSTEM
Management Responsibility
Information Technology Management
TCP/IP Implementation Standards
Network Infrastructure Standards
Device Naming Conventions
Computer and Internet Usage Policy
E-Mail Policy
Establishing the SMS
Governence of Processes Operated by Other Parties
Documentation Management
Resource Management
Asset Standards
Asset Management
Asset Assessment
Asset Installation Satisfaction
CONTROL
Service Management
User-Staff Training Plan
Document Management
Records Management
Change Management
Release Deployment Management
Systems Analysis
Software Design
Software Programming
Software Documentation
Software Testing
Design Changes During Development
Software Releases and Updates
Software Support
Software Consulting Services
Software Training
/ /
SERVICE DELIVERY
Department Satisfaction
System Administration
Support Center
Server / Network Support
Troubleshooting
Capacity Management
Service Continuity and Availability Management
Disaster Recovery
Service Reporting
Security Management
Computer Malware
Threat And Risk Assessment
Security Plan
Media Storage
Access Control
Security Audits
Incident Handling
BYOD Policy
Budgeting and Accounting
==== RESOLUTION ==== === Incident === === Request === === Problem === === === === === == ==
RELATIONSHIP
Business Relationship Management
Supplier Management
Outsourcing
Vendor Selection
playground.1509411303.txt.gz · Last modified: 2017-10-31 01:55 by 2601:403:c200:b:9c93:c09c:ce69:7a31