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Note: Deleting your SURE account will permanently deactivate your profile and delete all of your saved data.
In order to operate your Smart TV from SURE Universal remote, Sleep mode needs to be configured to avoid hibernation, otherwise the remote might not be able to turn them back on. This is done slightly differently in each brand. Here are the instructions on how to configure sleep mode in some common TV brands:
Home → Settings → Power → Eco → Idle TV Standby – Off
Settings → More → System → Eco Solution → Auto Power Off – Off
Settings → Powerkey definition → Sleep now
Note: The first time you try to turn your Android TV off, the app will advise you to set it to Standby or power saving mode through settings. This message will not show up again after you press OK or Cancel.
Note: Language will be set automatically based on your Locale settings. The instructions below relate to cases where you wish to change the language settings on your device to be different from the automatic settings.
You can personalize SURE app in the Settings menu. You may change the Theme, and turn On/Off Custom Panel, Widget on notification bar, button sound effect, button vibration effect and more. In addition, you can reset to the default SURE settings.
In order for the mobile device to communicate your Android TV Set-Top-Box, you would need to pair them. Follow the instructions below to have your mobile device and the Android TV STB communicate with each other.
You can use SURE mobile app to control your Smart TV via WiFi. If your TV set does not have Smart TV capabilities, please proceed to section 3.3.2. Some Smart TV brands, such as: Sony, Toshiba, Skyworth and others, run Android TV operating system, hence we refer to them as Android TV. Other brands, such as: Samsung and LG, run different OS, and therefore is this guide they are referred to as Non-Android TV. When adding Smart TV to SURE mobile app, for Android TV devices, please select the option Android TV, regardless of the Smart TV brand. For Non-Android TV sets, select the brand of choice from the list, e.g. Samsung, LG, etc, and the application will find it. Make sure that the TV and your smartphone are connected to the same WiFi network. If you are not sure whether your Smart TV runs Android TV or a different OS, you can simply select your brand from the list and your TV should show up. Once added, each TV remote may introduce different features based on the manufacturer's choice. You can see below examples of Android TV remote and Samsung remote as Non-Android TV. Swipe to the left to explore all the features that SURE remote enables on your Smart TV.
Some mobile devices, such as Xiaomi and Huawei devices, have IR blaster installed, while other brands, such as iPhone and Motorola devices, have removed it. If your phone has IR blaster installed, you may skip the next section and go directly to the relevant appliances you wish to add via IR. For phones without IR blaster, a WiFi-to-IR converter is needed to have full functionality with the app. To find out whether your phone has IR blaster, you can check here. Alternatively, you can try adding devices via Traditional Remote (IR) and see if the application allows it. To do so：
If your mobile device does not have IR blaster, or you are not sure, please see 4.3.1. If your device has IR blaster installed, or you already set up a WiFi-to-IR converter, you may proceed and add IR-controlled devices.
You may choose to set up a Custom Panel for the TV remote you have just created and have all your commonly used functions in one panel. To do so:
Note: Custom Panel can also be created for multiple devices. To learn more, please refer to Groups in section 7.
If your device does not have IR blaster, or you are not sure, please see 4.3.1. If your device has IR blaster installed, or you already set up WiFi-to-IR converter, you may proceed and add IR-controlled devices.
The following features are available when smart devices, such as: Smart TV and Android TV Set-Top Boxes, are connected to SURE application via WiFi.
Main Panel can be accessed by pressing the icon
Available functions in the Main Panel -
Name the command you wish to apply on your Set-Top box. For example, naming an app will launch it on the screen connected to your STB. You can also use Voice Control as a command on your STB (left, right, home, etc.,).
This panel is accessed by pressing the icon
In Android TV boxes, the grid icon opens voice assistant with which you can control your smart TV. Tap the microphone button to open any application that is installed in your Android TV box using voice commands.
In non-Android TV devices, the grid icon displays all the applications that are installed on the TV device. Press to launch the app of your choice.
Watch local or remote content from your phone on your TV.
SURE application allows you to select multiple devices as a Group and control them with a single tap on the remote. To create a new Group: