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--- faq:support [2017-07-21 12:44] – removed Praveen.nagarajan
+++ faq:support [2023-11-14 07:10] (current) – old revision restored (2023-08-05 15:02) saggi
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+====== How Do I Get Support ======
+Please understand that the authors of the software can not provide any personal support. So do not email them directly((exceptions are usually 3<sup>rd</sup> party plugin and template developers if there's no other way to contact them)). Instead use one of the options listed below.
+===== Community Support =====
+There are several ways to get free support for DokuWiki provided by its active community. The best places to get in contact are:
+  * The [[:mailinglist]] (use this for development questions)
+  * The [[:forum]] (better suited for usage and installation questions)
+  * The [[:IRC]] channel (for a quick question or socializing)
+  * See [[:bugs]] on how to report bugs
+Before asking a question make sure to understand a few things:
+  * Use the search -- http://search.dokuwiki.org is your friend
+  * Be patient -- people are doing this in their spare time, they are not there to answer your question 24/7
+  * Ask [[http://catb.org/~esr/faqs/smart-questions.html|smart question]] -- seriously read this if you want helpful answers
+    * and additionally, for asking [[plugin:questions|support questions about plugins]]
+  * Consider professional support (see below) when your matters are urgent or need professional attention
+===== Bounties =====
+If you want a certain feature but can't afford to hire a professional service provider from the list below, you might want to setup a bounty instead. When others think your feature idea is a great one, they might even join and chip into the bounty as well.
+[[:Bounties]] are a good way to attract freelance developers, but if and when your bounty will be picked up isn't certain.
+===== Professional Support and Services =====
+As for any open source software you can find professional help provided by various companies around the world. DokuWiki consultants and service providers are listed at [[https://www.wikimatrix.org/consultants/dokuwiki/|WikiMatrix]]:
+{{rss>https://feeds.feedburner.com/wikimatrix-dokuwiki-consultants description 55}}