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faq:support [2014-03-21 22:27]
69.115.151.221 [How do i get Support?]
faq:support [2021-01-17 18:31] (current)
andi [Professional Support and Services]
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-====== How do get Support?====== +====== How Do Get Support ====== 
- +Please understand that the authors of the software can not provide any personal support. So do not email them directly((exceptions are usually 3rd party plugin and template developers if there's no other way to contact them)). Instead use one of the options listed below.
-Please understand that the authors of the software can not provide any personal support. So do not email them directly((exceptions are usually 3rd party plugin and template developers)). Instead use one of the options listed below.+
  
 ===== Community Support ===== ===== Community Support =====
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 There are several ways to get free support for DokuWiki provided by its active community. The best places to get in contact are: There are several ways to get free support for DokuWiki provided by its active community. The best places to get in contact are:
  
-  * The [[:mailinglist]] (use this for development questions). +  * The [[:mailinglist]] (use this for development questions) 
-  * The [[:forum]] (better suited for usage and installation questions). +  * The [[:forum]] (better suited for usage and installation questions) 
-  * The [[:IRC]] channel (for a quick question or socializing).+  * The [[:IRC]] channel (for a quick question or socializing) 
 +  * See [[:bugs]] on how to report bugs
      
-Before asking a questionmake sure to understand a few things:+Before asking a question make sure to understand a few things:
  
-  * Use the search -- http://search.dokuwiki.org is your friend. +  * Use the search -- http://search.dokuwiki.org is your friend 
-  * Be patient -- people are doing this in their spare time, they are not there to answer your question 24/7. +  * Be patient -- people are doing this in their spare time, they are not there to answer your question 24/7 
-  * Ask [[http://catb.org/~esr/faqs/smart-questions.html|smart question]] -- seriously read this if you want helpful answers. +  * Ask [[http://catb.org/~esr/faqs/smart-questions.html|smart question]] -- seriously read this if you want helpful answers 
-  * Consider professional support (see below) when your matters are urgent or need professional attention.+    * and additionally, for asking [[plugin:questions|support questions about plugins]] 
 +  * Consider professional support (see below) when your matters are urgent or need professional attention
  
 ===== Bounties ===== ===== Bounties =====
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 If you want a certain feature but can't afford to hire a professional service provider from the list below, you might want to setup a bounty instead. When others think your feature idea is a great one, they might even join and chip into the bounty as well. If you want a certain feature but can't afford to hire a professional service provider from the list below, you might want to setup a bounty instead. When others think your feature idea is a great one, they might even join and chip into the bounty as well.
  
-[[:Bounties]] are a good way to attract freelance developers, but if and when your bounty is picked up isn't certain.+[[:Bounties]] are a good way to attract freelance developers, but if and when your bounty will be picked up isn't certain.
  
 ===== Professional Support and Services ===== ===== Professional Support and Services =====
faq/support.1395437253.txt.gz · Last modified: 2014-03-21 22:27 by 69.115.151.221