Table of Contents
- Great Britain
We are a large UK train operating company with a fleet of over 350 trains operating in Kent and South London. We use Dokuwiki as our technical documentation management system. It is a closed system, but is by most measures quite large, 40,000 pages, 20,000 images with around 5,000 attached files mostly pdf format. It is still growing as we find new and more sophisticated uses for the system.
We have developed our DokuWiki installation over the last three years and currently have around 800 users with full time system administration and content management staff, around 50 people are regular authors. It is now the single source of technical information for Engineering and Train Maintenance. We have moved everything off a shared server environment, to a web based platform. We make extensive use of Access Control lists to manage author approval and document revision control.
DokuWiki is used as part of a small, open source software suite, which together with some in-house developments, has dramatically changed our work processes and organizational structures. We are seeing direct and measurable benefits both in terms of efficiency and cost effectiveness. We have worked with the DokuWiki development team to improve functionality and usability in a large business orientated context. At least two other large UK train operating companies are also now using DokuWiki.
Southeastern has won several awards for its DokuWiki use and other related technology:
- Southeastern awarded for engineering excellence (11 Jul 2013)
- Southeastern awarded for innovation and excellence (04 Oct 2013)
We are happy to discuss and demonstrate our system, if you want to talk then please post in the mailing list with a Title Southeastern, we monitor the mailing list daily.